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Have A Contact Centre Problem? Need Advice On How To Get Your Contact Centre Performing? Having Trouble Keeping Your Agents?
We like to get to know our clients inside and out. So we will come in and meet with you face-to-face and see first-hand what your brand is about. From there we can work to diagnose the current status of your contact centre, compare it to current best practices, identify problem areas and risks, and formulate a detailed report with our findings and recommendations. We can then help your management team to implement our solutions, or implement them for you. The choice is yours!
We can help in all areas of your contact centre, including:
- Recruitment
- Training
- Employee Retention
- Operations
- Workforce Management
- Call handling and Correspondence procedures
- Quality Assurance
- Structure, Management and Leadership
- Data Analysis and Reporting
- Strategy
- Branding through your Contact Centre
- Contact Centre Basics
- Cost Reduction
- Customer Experiences
About Publicis Solutions Consulting
Our focus is always on an outcome of outstanding customer service. We can:
- eliminate contact centre problems
- increase effectiveness and efficiency
- create new ideas for services
- advise on new technologies
- develop contact centre procedures
- share knowledge on contact centre trends
- improve the feedback you get from your contact centre
- assist in hiring and retaining the best staff
We have extensive experience managing Contact Centres globally in North America, Europe, Asia, Australia and New Zealand. We have also consulted on Contact Centres in North America and Australia.
Our management team has a combined 60 years in Contact Centre management and our consulting division has an equivalent amount of time consulting in
Contact Centres.
We partner with state of the art industry partners such as Genesys Solutions, Verint, and Microsoft CRM in understanding and applying technology capabilities to maximise Contact Centre performance and efficiencies.
We bring extensive experience in both managing world class Contact
Centres and in consulting to Contact Centres to help them increase their performance. We focus specifically in ensuring that a positive customer experience remains the paramount objective.
We use Best Practice techniques, and most importantly, we understand the logic behind them. This means cost effective processes that work effectively, resulting in satisfied customers that interact the way that best suits them.
There Is Only One Solution… The Publicis Solution… Call 1300 73 71 73
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