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Have A Problem With Your Contact Centre? Looking to Develop a Care line? Need A Contact Centre To Support Your Loyalty Program?
At Publicis Solutions we are all about creating solutions for your Contact Centre problems. For years Publicis Solutions has provided
contact centres and now we can help you. With a match between the latest technology and the right staff, we can provide the best experience of the day for your customers.
Our Areas of Expertises
Our Contact Centres
Technology
Our state-of-the-art software provides us with innovative contact centre technology such as:
- 'Screen Pop' – intelligently displays caller information, such as previous call issues and customer correspondence, so that our agents can provide the best service to your customers
- IVR (GVP)
- Intelligent Routing – sends calls to agents they may have already dealt with the customer before, creating a more personal service (imagine being able to speak to the same consultant every time you called)
- Click-to-call, make it easier for your customer to contact you when thery are
online
- Leave a message facility
- Diallers for all outbound caller needs
- Social Media Monitoring
National Relay Service (NRS) Support
- Our agents are fully trained in using the National Relay Service and supporting your customers who may be deaf, hearing impaired, or speech impaired
- find out more about this service at www.relayservice.com.au
Educated Agents
- As a Registered Training Organisation (RTO) we provide our agents not only with skills but a career path
- We handle agent recruitment
- Find out more at publicis learning solutions
Tailored reporting
Quality Management and Assurance
- We are a ISO9001:2008 accredited organisation, which means we continuously monitor standards and aim to improve every aspect of our service
- Our Quality Management team provide guidance and monitoring so that your customers receive the highest quality responses when they call or write to our agents
Operations
- Expert scripting written and monitored by communication experts
- Workflow management
- Management and team leadership
Imaging
- Record and retain paper that comes into your organisation
- Our systems allow agents to bring up digital records in seconds so that they can correspond to your customer in the most efficient way possible
- Find out more about Publicis Imaging Solutions
Electronic Direct Mail (eDM)
There Is Only One Solution... The Publicis Solution... Call 1300 73 71 73
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