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Having Problems Keeping Staff? Want Your Customers Speaking About How Well They Were Treated When They Contacted Your Company? Need Educated Agents?
We can help! Publicis learning solutions knows how to teach agents the skills they need to provide outstanding service. As a Registered Training Organisation we provide structure and motivation to our agents so that they aim to achieve and feel a sense of satisfaction from that achievement.
The Value of Training
Training not only provides excellent customer service skills, but these additional benefits:
- Lower attrition rates
- Lower average call handling time because agents are trained to listen, understand, and respond to customers rapidly
- No handoffs because we teach single call resolution techniques
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We Are a Registered Training Organisation (RTO)
This means we facilitate National recognised training courses such as:
- Certificates III in Customer contact - BSB30207
- Certificate IV in Customer Contact - BSB40307
- Diploma of Management - BSB51107
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These courses enable staff to broaden their qualifications and employment opportunities. These courses are not client specific and allow us to provide a high level of expertise for all of our clients.
There Is Only One Solution... The Publicis Solution... Call 1300 73 71 73
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